Terms and Conditions
REDBOX RX™ WEBSITE TERMS OF USE
The following terms and conditions (‘Terms’) govern use of this website (‘Site’). By using the Site, you agree to be bound by these Terms and agree to follow these Terms and all applicable laws and regulations governing the Site. If you do not agree with these Terms, please do not use this Site.
PERMITTED USE AND COPYRIGHT POLICY
RedBox™ Pharmaceuticals Inc. (RedBox™) owns this Site and uses with permission all trademarks, logos, wallpaper, icons, characters, artwork, images, audio clips, graphics, music, sound, information, text, data, comments, postings, submissions, pictures, videos, and other material and content on this Site (‘Content’). RedBox™ owns the arrangement and selection of the Content.
Your unauthorized use of the Content may violate copyright, trademark, patent, privacy, and other Canadian laws, and may infringe upon the rights of RedBox™. Such unauthorized use could result in your personal liability, including potential criminal liability.
Except for Content you have submitted or posted to this Site, you may not alter, archive, copy, reproduce, duplicate, publish, transmit, adapt, display, modify or otherwise use or distribute any Content on this Site unless specifically authorized by RedBox™. To do so, provided that subject to the terms and conditions of the Services Agreement, you are permitted a limited, non-sub-licensable right to access and use the Site, download Content from the Site for use by your Company internally to facilitate the exchange of information pertaining to all services delivered through the RedBox™ Certificate of Authority Service. You may not use bots, data mining, or any other technique to extract data or information from the Site, and any attempt to interfere with this Site could subject you to civil and criminal penalties.
USER GENERATED CONTENT
This Site may provide an opportunity for users to post information relating to its various services (‘User Generated Content’). In providing User Generated Content to this site, you represent and warrant that (1) you are the owner or licensee of the User Generated Content and have a right to post it, (2) the User Generated Content does not and will not violate the intellectual property or publicity rights of any person, and (3) your posting and the User Generated Content does not and will not violate these Terms, End User Agreement, any RedBox™ policy, or any applicable laws, rules or regulations.
Your posting of User Generated Content to this Site is subject to the following rules:
- You are responsible and liable for any User Generated Content that you submit, post, or display;
- You shall not abuse, threaten, intimidate, or harass other users of this Site;
- You shall not use this Site for any unauthorized or illegal purpose;
- You shall not post any User Generated Content that is harmful, offensive, threatening, libelous, defamatory, unlawful, obscene, or otherwise objectionable;
- Your use of this Site is limited to posting information relating
RedBox™ reserves the right, in its sole discretion, to:
- Review, edit, or delete any User Generated Content posted by users;
- Deny or restrict access by any individual or company who fails to comply with these Terms, and any other policies or rules that RedBox™ or the Association Sponsor may implement;
- Deny access to this Site by any user without prior notice.
THIRD PARTY CONTENT
Certain names or logos are service marks or trademarks of RedBox™. All other service marks and trademarks are the property of their respective owners. RedBox™ is not responsible for other service marks, trademarks, and company names that may be the trademarks and/or service marks of their respective owners, nor does the use of third party names or trademarks, or any references to their products or services on this Site, constitute an endorsement by RedBox™ of such parties or their products or services. RedBox™ does not endorse or warrant the accuracy or reliability of, or assume any liability in connection with, any Content on this Site that is provided or posted by third parties, or any of their products or services. If you believe that any material on this site infringes upon your copyright rights, you can notify RedBox™ of the alleged infringement. Please include all of the following information:
- A subject line ‘Copyright Infringement Notice’;
- A description of the copyrighted work that you believe has been infringed;
- The URL of the site and a description of where the allegedly infringing material is located on that site;
- Your address, telephone number, and e-mail address;
- A statement by you that you have a good faith belief that the alleged infringing material is not authorized by the copyright owner, its agent, or the law;
- A statement by you, made under penalty of perjury, that all the information in your notice is accurate, and that you are the copyright owner (or, if you are not the copyright owner, that you are authorized to act on the behalf of the owner of an exclusive right that is allegedly infringed); and your electronic or physical signature.
RedBox™ reserves the right not to respond to these notices that do not comply with any of these requirements in its discretion. You may send these notices by mail or e-mail using the form found on the ‘Contact Us’ link below.
LINKS TO THIRD PARTY WEBSITES
The Site may contain references or links to third party sites. RedBox™ has no control over these Sites or the Content within them. Your use of any linked site is subject to the terms and conditions of use and privacy policy of the operator of the linked site, so you should review them carefully. RedBox™ disclaims all liability in connection with your use of linked sites.
DISCLAIMER
RedBox™ does not promise that the Site will be error free, uninterrupted, nor will it provide specific results from use of the Site or any Content, search or link on it. The Site and its Content are delivered on an ‘as-is’ and ‘as-available’ basis. RedBox™ cannot ensure that files and information you download from the Site will be free of viruses or contamination or destructive features. RedBox™ disclaims all warranties, express or implied, including warranties of merchantability, title, non-infringement, and fitness for a particular purpose. RedBox™ will not be liable for any damages of any kind arising from the use of this Site, including without limitation, direct, indirect, incidental, punitive and consequential damages.
DISPUTES
If there is any dispute about or involving the Site, by using the Site, you agree that the laws of the Province of Ontario will govern the dispute. You agree to the exclusive jurisdiction of the courts of the Provence of Ontario.
INDEMNITY
You agree to indemnify and hold RedBox, its subsidiaries, affiliates, officers, agents, business partners, and employees, harmless from and against any loss, liability, claim or demand, including reasonable attorney’s fees, made by any third party due to or arising out of your use of the Site, including also your use of the Site to provide a link to another Site or to upload Content or other information to the Site.
CHANGES
RedBox™ reserves the right to change these Terms at any time, effective immediately upon posting on the Site. Please check this page each time you visit for changes. Your continued use of this Site constitutes your acceptance of such changes.
Frequently Asked Questions
RedBox Rx is a Group Purchasing Organization (GPO) dedicated specifically to out-of-hospital independent health and dental facilities. We provide your staff with expert medication management support specific to surgical facilities and settings providing critical care. Our primary focus is on drug safety.
Our ever-increasing volume of clients allows us to negotiate volume contract pricing with pharmaceutical manufacturers of parenteral products. We have the lowest prices in the country for many of your rapidly consumed drugs.
We provide “one-of” vials and ampoules. We bear the cost of unused inventory, so you don’t have to purchase more than you need. RedBox Rx’s substantial purchasing patterns are recognized by drug manufacturers such that when drug is rationed, we can continue to obtain supply for our members.
Your staff always interacts with licensed pharmacists to ensure your exacting needs are met.
Our 25+ years of experience means we know how to navigate the drug supply chain to ensure we are always in an in-stock position.
Our clients enjoy full-service drug procurement, professional consultation, and contract pricing on the full range of hospital drugs and supplies.
RedBox Rx does not charge membership fees to our registered member clinics. Your clinic simply benefits from savings derived through the RedBox Rx GPO program and the expertise of our specialized pharmacists.
RedBox Rx is uniquely positioned to provide value that cannot be matched by your neighbouring pharmacy or warehouse distributor. Similar to the value you create with your focused expertise, specialized services such as ours lead to better-managed clinics, and better healthcare for all.
This is how you benefit:
- Convenience with one-stop-shop for all pharmaceuticals, narcotic and non-narcotic. There are no drugs that we cannot supply. We carry the largest inventory of parenteral products required for your industry. That means you get what you want, when you want it.
- Save money with “one-of” vials and ampoules. You only purchase what you need. We do not force you to buy full packs. This along with no hefty membership fees, available inventory and volume contract pricing mean your drug expenses are reduced.
- Save time with easy ordering. We have invested in secure digital technology to simplify the ordering process. No need to mail in prescriptions or endure long wait times for your order to be fulfilled. Easily reorder your frequently purchased items.
- Get drug supply even during shortages. When your pharmacy is backordered, we have stock due to our direct relationships with manufacturers and our high volume purchasing patterns.
- Access specialized knowledge. We interact every day with anesthesiologists, surgeons, dental specialists, and nurses. You benefit from our network and the knowledge that comes through these alliances.
- Reduce waste. Cut out ordering errors, improper drug selection and wasted money with our specialized pharmaceutical guidance.
- Be ready for business. Targeted services help you manage your medication supply, so your procedures never get delayed and you always satisfy your regulatory requirements.
To register, simply click the register tab, and complete the required information. All customers are vetted to ensure they possess the necessary qualifications. Once your application is approved, we will notify you that your account is set up and provide you with access to our portal.
Access to our online site will be granted to registered account holders. Please log in at www.redboxrx.ca to place your order electronically. Here you will have access to your previous purchase history and be able to securely send in electronic documents. You can even send in a prescription using your mobile phone!
Yes we do, including remote areas! Standard ground shipping rates apply. Shipping charges are waived for orders greater than $1500. Some restrictions apply.
Rush orders, chain of signature, cold chain and air shipping may incur handling charges.
We only ship to clinic locations. Please provide your clinic hours for accepting deliveries when placing your order. A signature will be required for all delivieries.
Once your order is dispatched, you will receive an email with your tracking information. You can also track the progress of your order within your online account.
Our quality policy is to give you the longest-dated product available in the supply chain. This is our promise to you.
We will present all available products, pricing and expiry dates so you can choose the best option for you.
In the event that a product is short-dated due to short supply, you will be informed so you can make appropriate changes to your order.
We aim to limit returns by reviewing orders for appropriateness. You are fully informed about issues with supply and dating so you can choose to change your order before it is shipped.
However, mistakes can happen and we understand this. In the event that a return is required, please let us know so we can arrange the return via an appropriate healthcare transport service.
Once returned you will be refunded the price you paid, less a 20% restocking fee and shipping charge.
Along with professional guidance and clinical verification of all orders, we provide 2 organized medication management services.
Our MediTrack™ Monitoring Program, reconciles and replenishes your Crash Cart drugs monthly. This program ensures you are always ready for inspections and avoids staff from spending hours sourcing medications.
Our DrugAssure™ Service ensures you get secured access to frequently consumed drugs such as sedatives and analgesics. We work with vendors to factor your volumes into production forecasts. If you rely on consistent drug inventory to operate, this service will set you up for success.
RedBox Rx adheres to Payment Card Industry (PCI) Standards of Compliance. Being PCI compliant reduces data breaches, protects the data of cardholders.
PCI compliance is mandated by credit card companies to help ensure the security of credit card transactions in the payments industry. Payment card industry compliance refers to the technical and operational standards that businesses follow to secure and protect credit card data provided by cardholders and transmitted through card processing transactions.
Here are some of the steps we undertake to ensure your information is secured.
- Firewalls, antivirus and anti-malware software is used to protect your data.
- Cardholder data is protected by tokenization, meaning that no staff of RedBox Rx can see your card number.
- Access to your cardholder data is restricted. Only you can input your card information, and the information is given directly to the bank.
- Cardholder data transmitted through the bank gateway is encrypted.
PCI standards for compliance are developed and managed by the PCI Security Standards Council. You can read more about it here.
Please visit our privacy policy for more information.
To access support quickly, please call (905) 451-4888, ext 1. You may also text us via SMS at (647) 444-RBRX (7279) or email us at info@redboxrx.ca.
We want to hear from you. If you have a comment, complaint or suggestion please email the executive staff at admin@redboxrx.ca.